Does Your Contact Center Support At-Home Agents?
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Does Your Contact Center Support At-Home Agents?

A few weeks ago we polled our community members to find out if their contact centers currently support at-home agents.  The results are in, and nearly half (47%) of all respondents answered "yes." 33% said they currently don't, and 20% said they don't now, but are considering it.

As technology continues to evolve, and the workforce changes, more and more contact centers will need to explore remote work options.  And not just for agents, but for management, too.

Next Thursday, July 18th, we'll discuss this very topic in a complimentary webinar with five9 and ICMI community expert George Xourafas.  We'll learn all about today's evolving customer and employee needs and discuss the following: 

  • The five most important things that a contact center manager really needs to manage while on the move.
  • How tablets and mobile devices can save the organization money and valuable time.
  • Why now might be the right time to implement a virtual workforce. Could your company benefit.

Could your company benefit from this knowledge?  Join us!



Topics: Workforce Management, People Management

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls