Thought Leaders Tell All #4
Empowering contact center excellence for 30 years!

Thought Leaders Tell All #4

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this fourth panel, ICMI's Content Director, Sarah Stealey Reed moderates a discussion with Mike Muson of Smart Action, Keith Mourer of Varolii, Steve Johnson of Pipkns, and Rich Guth of Transera.

Watch and learn as they discuss big data, emerging channels, shifting customer expectations, and more.

Check back next Monday for panel #5.



Topics: Workforce Management, People Management, Culture & Morale, Social Media

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls