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Thought Leaders Tell All #4

By Erica Marois | Date Published: June 24, 2013 - Last Updated August 22, 2018 | Comments

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this fourth panel, ICMI's Content Director, Sarah Stealey Reed moderates a discussion with Mike Muson of Smart Action, Keith Mourer of Varolii, Steve Johnson of Pipkns, and Rich Guth of Transera.

Watch and learn as they discuss big data, emerging channels, shifting customer expectations, and more.

Check back next Monday for panel #5.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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