Thought Leaders Tell All #4
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Thought Leaders Tell All #4

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this fourth panel, ICMI's Content Director, Sarah Stealey Reed moderates a discussion with Mike Muson of Smart Action, Keith Mourer of Varolii, Steve Johnson of Pipkns, and Rich Guth of Transera.

Watch and learn as they discuss big data, emerging channels, shifting customer expectations, and more.

Check back next Monday for panel #5.

Topics: Workforce Management, People Management, Culture & Morale, Social Media


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