The Unified Agent Desktop and the Customer Experience

Publisher: Ventana Research

Number of Pages: 30

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Improving Agent and Contact Center Performance

TAGS:

Training & Events

	Contact Center Culture: Building Brand Advocacy September 19 - Virtual Classroom

	Contact Center Culture: Motivation Through Collaboration Virtual OnDemand

QueueTip Posts

1	Internal chat application? Bryan Bell - 1 answer

1	Team or Peer to Peer Calibrations? Linda Clark - 1 answer

1	IVR "Dead Air"? Daniel Orrick - 1 answer

1	Password Hints? David Kang - 1 answer

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Webinars & Whitepapers

	The Call Center Trade Game: Who would you trade places... Webinar – Jun 27 – Register Now!

	Best Practices in the Call Center: A Customer Touch-Point Methodology Whitepaper

	Management on the Move: Making Call Center Managers More Effective Webinar – Jul 18 – Register Now!

	Build a Mobile Customer Service Strategy Whitepaper

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Articles & Blog Posts

	Boost Performance With Scenario Based Training Operations

	Do You Use Gamification Techniques? Technology

	Capturing Contact Quality: Monitoring What Matters Most Operations

	Did THAT Just Happen? United and San Francisco TSA Customer... Operations

More Blog Posts

Videos

20:19	ACCE 2013 Thought Leader Panel #3 38 views - 6 days ago

01:16:41	ICMI Global Call Center Awards Dinner 2013 47 views - 1 week ago

13:40	ACCE 2013 Thought Leaders Panel #2 31 views - 1 week ago

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Does your contact center use gamification techniques for training?

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Categories

Bilingual/Multilingual Support

Business Continuity

Call Center Technology Applications/Offerings

Communicating with Senior Management

Cost Performance

Customer Satisfaction Measurement/Management

Demonstrating the Call Center's Value to the Organization

Employee Management Issues

Employee Motivation and Retention

Metrics/Performance Measurement

Multi-site management

New Technology Evaluation

Operations Management Certification

People Development

Quality Monitoring

Sales in the Call Center

Strategic Value Certification

Technology Implementation/Maintenance

Workforce Management/Staffing