The Definitive Guide to Social Customer Service
Empowering contact center excellence for 30 years!

The Definitive Guide to Social Customer Service

Published: Apr 20, 2015

Pages: 45

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Download this free 45-page guide on adopting a Social First customer service strategy - no longer optional, social customer service is business critical.

Did you know?  Sixty-six percent of consumers stopped doing business with a provider and switched to another in the past year due to a poor customer service experience.

 Adopting a Social First customer service strategy is no longer optional - it's business critical.

With this 45-page guide, learn how to deliver social customer service as a standardized, scalable and ROI-positive operation.

Read this practical and informative paper to:

  • Build your social customer service team.
  • Create social customer service processes.
  • Measure performance and impact.
  • Find out the future of Contact Center.

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Topics: Customer Experience, Social Media

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