Published: Dec 19, 2013
To download, fill out required fields.
Managing multiple contact centers is complex. ICMI, together with HP have outlined eight best practices to assist in the multi-site integration strategy.
The growth of support site locations has largely been organic, driven by the needs of a specific geography orbusiness unit. Companies have been investing as needed and often without a larger strategic integration plan,focusing instead on meeting local demands. At a point, however, leaders realize that there are efficiencies tobe gained by standardizing operations and processes across multiple sites.
Download this whitepaper and gain insight on these multi-site driven topics and more:
ICMI/UBM Privacy Statement
The Culture Value Chain: Business Impacts Defined
Published August 12, 2014
Use WFO to Revolutionize Your Agent Engagement
Published July 11, 2014
Optimizing Voice in the Global Contact Center
Published May 20, 2014
Get Immediate Access to YourComplimentary Whitepaper!
Join the ICMI weekly community newsletter providing the latest industry news, solutions, and case studies.
messages from ICMI about its events and products.
messages from other companies regarding products and services relevant to my business role and interests. These email messages may come from ICMI or from other companies.
© 2017 UBMAll Rights Reserved