Published: May 12, 2015
To download, fill out required fields.
Using Psychology for Better Customer Service
Everyone wants to achieve customer loyalty—it’s been at the heart of customer service initiatives for years. But is all that effort being wasted? Does focusing on loyalty actually make sense?
Read the new report, Dogs are Loyal. Customers Aren’t., which explains Consumer Psychologist Philip Graves’ belief that attempting to drive customer loyalty is a mistake. You’ll also get his advice on smarter ways to persuade your customers to keep spending with you.
Read the report now and discover:
ICMI/UBM Privacy Statement
TOOL KIT: Designing the Modern Customer Experience
Published September 27, 2016
Ready, Set, Social: A Tool to Hit Fast Forward on Social Care
Published July 29, 2016
Tips for Effectively Managing a Highly Volatile Contact Center
Published June 27, 2016
Get Immediate Access to YourComplimentary Whitepaper!
Join the ICMI weekly community newsletter providing the latest industry news, solutions, and case studies.
messages from ICMI about its events and products.
messages from other companies regarding products and services relevant to my business role and interests. These email messages may come from ICMI or from other companies.
© 2017 UBMAll Rights Reserved