The Culture Value Chain: Business Impacts Defined
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The Culture Value Chain: Business Impacts Defined

Published: Aug 12, 2014

Pages: 14

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Understanding the importance of an organization’s culture and the impact it has on customers and on the business itself is critical in today’s environment.

The correlation between employee engagement and revenue growth, for organizations with great corporate cultures in their internal captive call centers, is becoming more apparent. This white paper looks at the links between culture and top-line revenue growth for outsourced customer service operations. 

In this paper we discuss:

  • The crucial role of corporate culture in customer experience excellence
  • Top-line and bottom-line impacts of culture
  • Quantifying the business value of culture
  • The culture of corporate social responsibility and social mission


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