Published: Jul 24, 2013
To download, fill out required fields.
No longer can companies control when or even how a customer contacts them. With so many options available now, a company can impair their customer satisfaction by not offering a multitude of channels.
This whitepaper is offered to help contact center leaders make the right decisions when it comes to successfully offering multichannel support and how mobile, social and self-service channels are impacting the customer experience.
The key steps covered in this whitepaper:
ICMI/UBM Privacy Statement
Customer Experience, Mobile, Social Media
Uncover the Hidden Profits in Your Contact Center
Published July 28, 2015
Three Insider Perspectives on Removing Roadblocks to an Effortless Customer Experience
Published May 27, 2015
How to Transform Digital Customer Experience for the Connected Customer
Published May 19, 2015
Get Immediate Access to YourComplimentary Whitepaper!
Receive 1-2 weekly announcements on the latest resources published by ICMI.
Join the ICMI weekly community newsletter providing the latest industry news, solutions, and case studies.
© 2015 UBMAll Rights Reserved