Published: Jul 24, 2013
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No longer can companies control when or even how a customer contacts them. With so many options available now, a company can impair their customer satisfaction by not offering a multitude of channels.
This whitepaper is offered to help contact center leaders make the right decisions when it comes to successfully offering multichannel support and how mobile, social and self-service channels are impacting the customer experience.
The key steps covered in this whitepaper:
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Gartner Predicts 2014: Customer Support and the Engaged Enterprise
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