Published: Jul 24, 2013
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No longer can companies control when or even how a customer contacts them. With so many options available now, a company can impair their customer satisfaction by not offering a multitude of channels.
This whitepaper is offered to help contact center leaders make the right decisions when it comes to successfully offering multichannel support and how mobile, social and self-service channels are impacting the customer experience.
The key steps covered in this whitepaper:
ICMI/UBM Privacy Statement
Customer Experience, Mobile, Social Media
Big Data? Better Data! The Value of Data in Today's Contact Center
Published December 09, 2013
Overcoming Productivity & Efficiency Challenges in the Multichannel Contact Center
Published October 17, 2013
Live Chat Effectiveness
Published September 05, 2013
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