Published: Jul 24, 2013
To download, fill out required fields.
No longer can companies control when or even how a customer contacts them. With so many options available now, a company can impair their customer satisfaction by not offering a multitude of channels.
This whitepaper is offered to help contact center leaders make the right decisions when it comes to successfully offering multichannel support and how mobile, social and self-service channels are impacting the customer experience.
The key steps covered in this whitepaper:
ICMI/UBM Privacy Statement
Customer Experience, Mobile, Social Media
5 Steps to Building a CX Driven Contact Center
Published December 04, 2014
Manage The Cross-Touchpoint Customer
Published October 30, 2014
Optimizing Voice in the Global Contact Center
Published May 20, 2014
Get Immediate Access to YourComplimentary Whitepaper!
Receive 1-2 weekly announcements on the latest resources published by ICMI.
Join the ICMI weekly community newsletter providing the latest industry news, solutions, and case studies.
© 2014 UBMAll Rights Reserved