Published: Mar 05, 2015
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Does your contact center deliver a seamless omnichannel customer experience? Is it easy to add digital channels such as mobile, social media and web for customer service?
According to a recent Aberdeen Research on Omnichannel Customer Care, "Companies that connect all their customer service channels… report 89% customer retention, compared to 33% for those that haven't."
This eBook discusses:
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Customer Experience, Multichannel Contact Center
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