Webinars

Upcoming Webinars

What’s NEXT for Social Care? Harnessing the Power of the Social Enterprise

Date: May 15, 2014
Time: 1 PM Eastern Time

Presenters:

Blair Pleasant

President & Principal Analyst, COMMfusion

Lisa Abbott

Product Marketing Director for Genesys Cloud Solutions, Genesys

Erica Strother headshot

Erica Strother

Community Specialist, ICMI

Overview:
Providing social support can seem daunting, but it also presents a huge opportunity. We want to help you harness the power of social customer service! Read More

Register  

Sponsored by

The WFO Puzzle: Putting the Pieces Together

Date: April 24, 2014
Time: 1 PM Eastern Time

Presenters:

Sarah Stealey

Sarah Stealey Reed

Content Director, ICMI

Kristyn Emenecker

Vice President, Product Marketing, inContact

Erica Strother headshot

Erica Strother

Community Specialist, ICMI

Overview:
WFO is a dynamic puzzle of technology, processes and resources, that when properly put together can be the key to optimizing the contact center. Join us as we show you how to put the WFO pieces together to save your contact center money and valuable time! Read More

Register  

Sponsored by

Previous Webinars

Title

Sponsor

Designing Customer Journeys That Win!

Published December 5, 2013

The Secrets to Successful Social Support

Published February 28, 2013

ICMI

Is Your Contact Center Stressed Out?

Published December 12, 2012



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