Find out how Rockwell Automation uses innovation to deliver best-in-class global support
Rockwell Automation’s mission is to improve the standard of living for everyone by making the world more productive and sustainable. The world’s largest company dedicated to industrial automation and information, it can only achieve this mission through a culture of innovation that encourages employees to continually improve product and service quality.
Rockwell Automation’s Global Technical Support Organization, for example, uses enterprise knowledge to deliver answers in seven different languages via channels like web self-service, social communities and chat. Its knowledge-centered support (KCS) practices and rapid innovation place Rockwell Automation among the leaders of modern customer service & support, as supported by Forbes’ recent survey of 400+ executives.
According to the survey, about 70% of high technology and manufacturing companies say they are effective in using knowledge management to provide relevant, accurate answers across any channel to both customers and agents. This percentage places these two industries among the lead group.
Rockwell Automation is a perfect example of a high technology AND manufacturing company that is leading the way. Join this webcast to learn:
- How Rockwell Automation uses enterprise knowledge and KCS practices to provide high-quality support
- Where Forbes identified customer support opportunities within high tech & manufacturing
- What you can do to advance your modern customer service & support capabilities
Check out the full Modern Customer Service report from Forbes Insights by clicking here. Be sure to jot down some questions for the Q&A portion of the webcast