Complimentary Webinar
Date: Wednesday, January 18th 2012
Time: 10 AM Pacific time / 1 PM Eastern time
Duration: 60 minutes
Overview:
Becoming a Certified Call Center Professional
Are you a call center professional looking for more development opportunities for you and/or your staff? Regular training and industry events are great but you need something to take your career to the next level. During this virtual information session Linda Riggs and a CIAC-Certified Professional will provide not only CIAC Certification program details but the benefits it can bring to you, your company, and ultimately the customer.
This virtual informational session provides prospective certified professionals a unique opportunity to learn the benefits and tools you’ll need to complete the CIAC Certification process and ask questions about certification training, testing, and the competencies.
The blended approach of presentation and Q&A includes topics such as:
- CIAC Certification Program
- Online Courses
- Testing
- The Student Experience
- Funding Options
- Q&A with a CIAC-Certified Professional
Plus, we will hold a drawing at the end of the presentation for a complete CIAC Certification Program! Must be present to win.
Featured Speakers:
Linda Riggs, Strategic Training Director, ICMI
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Linda Riggs has over 25 years of experience in contact center management, training, development and instructional design. Her focus is on Learning and Development in the contact center environment, ICMI content, industry certification and international partnership programs. |
Linda began her career as a call center agent and worked her way up to a Director level for a 2000 seat call center in the financial services industry. She later moved into Contact Center Learning and Development and has since worked in call centers within the vertical industries of technical support, government, banking, insurance, finance and healthcare..
Todd Piccuillo, Sales Director, Training and Certification, ICMI
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Todd Piccuillo is ICMI's Director of Training and Certification Sales, overseeing all aspects of ICMI’s sales and business development operations. Todd has 18 years of sales and sales management experience in the training/certification, technology and organizational development arenas. Prior to joining ICMI, Todd was the Director for Parametric Technology Corporation’s (PTC) enterprise software learning and adoption business for North America. Todd has also held National Account Manager roles at ICMI, Linkage and National Training Associates. Todd has a degree in Economics and Political Science from Fairfield University.
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