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Upcoming Webinars

How to Hire for Culture Fit

Date: January 18, 2018
Time: 1:00 PM Eastern Time

Presenters:

Jeff Toister

Jeff Toister

President, Toister Performance Solutions, Inc.

Overview:
Join Jeff Toister for a discussion on culture fit, what it means, how to hire for it, and how to retain your best agents. Read More

Register  

Sponsored by

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WFM Techniques for Controlling Costs & Improving Productivity

Date: February 8, 2018
Time: 1:00 PM Eastern Time

Presenter:

Justin Robbins

Advisor, ICMI

Paul Chance

Sr. Product Marketing Manager, NICE

Overview:
Maximize your resources to their fullest. Read More

Register  

Sponsored by

NICE
Webinars Available On-Demand

Title

Sponsor

ICMI Book Club Discussion:
The Culture Engine

Published February 17, 2017

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3 Customer Engagement Trends to Watch in 2017

Published November 10, 2016

7 Metrics You Can’t Afford To Ignore in 2017

Published September 22, 2016



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