Empowering contact center excellence for 30 years!

ICMI Workforce Management Scorecard

The complimentary, real-time contact center scoring tool

The ICMI Workforce Management Scorecard allows you to determine how well your contact center Workforce Management (WFM) program is functioning across five key areas.

  • Takes less than 10 minutes to complete
  • Provides complimentary, real-time results
  • Enables you to compare your score to others

Learn how to improve your Workforce Management program in 3 easy steps.