How is The Internet of Things Impacting the Contact Center?
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How is The Internet of Things Impacting the Contact Center?

As we head toward the final stretch of 2016, we're ready to look ahead. What's next for the contact center of 2017? 2020? 2025? What impact will connected devices and ever-evolving technology have on the contact center? This week during #ICMIchat we spent some time examining the ways emerging technology is already impacting the contact center, and exploring future impacts. Click through this presentation for opinions from industry thought leaders. (You can find a full transcript here.)

Want to join the conversation next time? #ICMIchat meets every Tuesday at 1pm ET. Just use and follow our hashtag to participate! Our topic for November 8th: Tips for Implementing a New Service Channel. 

Topics: Technology, Strategy & Planning


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What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
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