| Published: November 04, 2016 | Comments
As we head toward the final stretch of 2016, we're ready to look ahead. What's next for the contact center of 2017? 2020? 2025? What impact will connected devices and ever-evolving technology have on the contact center? This week during #ICMIchat we spent some time examining the ways emerging technology is already impacting the contact center, and exploring future impacts. Click through this presentation for opinions from industry thought leaders. (You can find a full transcript here.)
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