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How is The Internet of Things Impacting the Contact Center?

By Erica Marois | Date Published: November 04, 2016 - Last Updated August 22, 2018 | Comments

As we head toward the final stretch of 2016, we're ready to look ahead. What's next for the contact center of 2017? 2020? 2025? What impact will connected devices and ever-evolving technology have on the contact center? This week during #ICMIchat we spent some time examining the ways emerging technology is already impacting the contact center, and exploring future impacts. Click through this presentation for opinions from industry thought leaders. (You can find a full transcript here.)

Want to join the conversation next time? #ICMIchat meets every Tuesday at 1pm ET. Just use and follow our hashtag to participate! Our topic for November 8th: Tips for Implementing a New Service Channel. 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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