Technology in 10: Moving Your Contact Center to the Cloud
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Technology in 10: Moving Your Contact Center to the Cloud

A 2013 survey conducted by ICMI revealed that 30% of contact centers were considering an investment in cloud technology this year. Are you still on the fence?

In this edition of Technology in 10 we chat with Joe Gagnon, SVP / GM Cloud Solutions at Aspect Software.  Find out what Joe thinks is next for cloud technology, and learn how the cloud can improve agent efficiency and increase CSAT.

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Topics: Technology

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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