VIDEO: Becoming a ‘Customer Company’: Connect With Your Customers In A Whole New Way | ICMI.com
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VIDEO: Becoming a ‘Customer Company’: Connect With Your Customers In A Whole New Way


New technology forces have fundamentally changed the business landscape – cloud, social, mobile, big data, app ecosystems and more, and companies such as FICO are leveraging these technology revolutions to their advantage and putting the customer at the center of this transformation to outpace their competition. Learn how FICO is becoming a Customer Company and redefining customer service.






Topics: Technology, Strategy & Planning

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

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