VIDEO: Becoming a ‘Customer Company’: Connect With Your Customers In A Whole New Way | ICMI.com
Empowering contact center excellence for 30 years!

VIDEO: Becoming a ‘Customer Company’: Connect With Your Customers In A Whole New Way


New technology forces have fundamentally changed the business landscape – cloud, social, mobile, big data, app ecosystems and more, and companies such as FICO are leveraging these technology revolutions to their advantage and putting the customer at the center of this transformation to outpace their competition. Learn how FICO is becoming a Customer Company and redefining customer service.






Topics: Technology, Strategy & Planning

Related

Recent Articles

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls