Call Center Technology Roundup January 19
Empowering contact center excellence for 30 years!

Fresh Software for Hosted Call Centers, Contact Center Solution in UK, Unified Communications Solution

Cloud-based Software for Hosted Centers

Kunnect has unveiled the WebAgent 1.0 software, enabling contact center agents the ability to remotely access their company’s CRM system from any browser. The software does not require any downloads because it features an embedded SIP phone. When accessed, a small applet is loaded into the memory on the agent's computer. The WebAgent 1.0 software is used with the Kunnect XVP Hosted Call Center solution -which is hosted in the Amazon cloud - and replaces Kunnect's current FAT32 User Screen Software.

AltiGen Partners with Eurodata for the MaxACD's Debut in the UK

AltiGen Communications has partnered with Eurodata Systems, an IT services provider to the UK's public and private sector, to debut AltiGen's MaxACD contact center solution for Microsoft Lync in the United Kingdom. AltiGen's MaxACD Contact Center solutions for Microsoft Lync offers an array of rich call center features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring and reporting for either on-premise or hosted call centers. Eurodata has stated that its decision to work with AltiGen was influenced by the company’s ability to provide both contact center and mobility solutions that are natively integrated to Microsoft Lync.

The MaxACD's first UK customer is the Association of Accounting Technicians (AAT).

Call Manager 7.5 Offers Enhancements to IPedge, Strata CIX IP Users

Toshiba America, Telecommunication Systems Division has enhanced its Call Manager solution offering to introduce Call Manager version 7.5. Call Manager is the foundation for Toshiba's Communications Suite (UC Suite), which delivers multiple applications in a bundled configuration on a single server. The Call Manager 7.5 which offers new enhancements, including:

  • three display mode options: regular, compact, and slim docking
  • VoIP Softphone Integration Call Manager 7.5 with a built-in VoIP softphone option
  • Customizable "hot key" actions
  • Compatibility with an array of Jabra headsets
  • Programmable triggers and actions for applications
  • Notification pop-ups for incoming calls and Taskbar alarms

The Call Manger 7.5 is compatible with Toshiba's IPedge and Strata CIX IP telephone systems and suits enterprise and small business users of those systems.



Topics: Technology, Self-Service, Site Operations, Strategy & Planning

Related

More from Christina Hammarberg

Comments (1)

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

Edward Smith — 3:01PM on Oct 10, 2012

Go to Phil and you can find one of the most reliable contact centers. http://aicomcorp.com

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls