Customer Service Resolutions
Empowering contact center excellence for 30 years!

Customer Service Resolutions

New year, new you? 'Tis the season for resolutions, planning, and dreaming. In that spirit our #ICMIchat community shared their customer service goals for the new year. Click through this presentation to see what contact center leaders are focusing on in 2017. Add your resolutions to the comments below!

Join us again next week as we explore ways to inspire employees in 2017. The conversation begins at 1pm ET every Tuesday. Just follow and use the hashtag to participate! 

Need help keeping your customer service resolutions this year? Join us at Contact Center Expo & Conference! Connect with more than 2,000 industry peers and experience informative sessions, exciting keynotes, site tours, and more. 

Topics: Strategy & Planning, Customer Experience, Culture & Morale


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What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
Streamlining/improving processes
More Polls