By
Erica Marois
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Date Published: November 09, 2017 - Last Updated September 25, 2018
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Comments
During November, the #ICMIchat community is tackling some of the most-asked contact center questions of 2017. We analyzed the top questions from icmi.com, and we're discussing them all--from metrics to training, and everything in between.
In this video, we've compiled the top three answers to four of those questions:
- How can you provide agents with scripts/templates that don’t sound robotic?
- As companies like Amazon continue to shape customer expectations, what are practical ways the contact center can respond?
- What’s one interview question hiring managers should ask potential contact center agents?
- What’s the staff to supervisor rate in your contact center? What have you found works best?
For a full recap of this week's conversation, head over to our chat recap. Join us next week at 1:00 ET as we continue the discussion. Just follow and use our hashtag to participate: #ICMIchat.