What's on Your Contact Center's Radar for 2017?
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What's on Your Contact Center's Radar for 2017?

This week's #ICMIchat was all about year-end planning. We discussed hiring strategies for 2017, new service channel implementation, emerging trends, and more. Click through the presentation to find out what leading contact center experts have planned for the coming year! What's on your radar? Share your plans and priorities in the comments.

Join us on Tuesday, December 19th for the final #ICMIchat of 2016! We'll revisit some of the most popular questions from this year. Just follow and use our hashtag on Twitter to participate!

Topics: Strategy & Planning


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On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
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