#ICMIchat Recap: What Does it Take to Deliver Award-Winning Service?
Empowering contact center excellence for 30 years!

#ICMIchat Recap: What Does it Take to Deliver Award-Winning Service?

We all want to be award-winning. We all want to meet and exceed customer expectations.  It's not a question of if, but how. This week during #ICMIchat we spent some time pondering what it takes to deliver award-winning service.

Read through the recap below for insight on developing high performing contact center agents, satisfying customers, growing the bottom line, and more.  Join us again next week for a special Thanksgiving edition of #ICMIchat! Neal Topf will host a chat about giving thanks for the customer service industry. Come ready to share, and leave feeling inspired.  Just follow along and use #ICMIchat on Twitter to join us.  The conversation starts every Tuesday at 1pm EST.



Topics: Strategy & Planning

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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