ICMI Has Big Plans for 2014!
Empowering contact center excellence for 30 years!

ICMI Has Big Plans for 2014!

ICMI has BIG plans for 2014 and we want to you to be a part of them!

As ICMI continues its endeavor to be the leading global provider of contact center resources, here are the insights we plan to share with our community in the next year:

  • 16 webinars
  • Numerous educasts and whitepapers
  • 4 research studies
  • A new mobile App
  • 12 thought leadership videos
  • Google hangouts on the latest in contact center technology
  • 250+ articles from industry experts, and more

ICMI has just released its editorial calendar for the coming year.  We’ll be covering some of the most pressing topics facing the contact center industry today, and each month will be dedicated to a different topic.

  • Chat
  • Social Support
  • Mobile
  • WFO
  • Multichannel
  • Connected Customer Experience
  • Learning and Development
  • Metrics
  • Self-Service
  • Culture and Morale
  • Data
  • Looking Back and Planning Forward

Do you have a success story to share?  Advice on implementing chat or mobile?  Thoughts on new metrics and big data?  We’d love to share your expertise with our contact center community.

Please take a look at our editorial calendar, and then take a few moments to fill out our contributor interest form.  Have questions?  Feel free to email me: estrother@icmi.com.

Here’s to a safe, happy, and healthy holiday season!  We look forward to seeing your work on icmi.com in 2014.

Topics: Chat, Culture & Morale, Customer Experience, Global Service Delivery, Learning & Development, Metrics, Mobile, Multichannel Contact Center, People Management, Self-Service, Site Operations, Social Media, Strategy & Planning, Technology, Workforce Management


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