Live from Call Center Demo and Conference: Day 1
Empowering contact center excellence for 30 years!

Live from Call Center Demo and Conference: Day 1

Day 1 of Call Center Demo and Conference is off to a great start!

Registration opened this morning at 7:00 am, and attendees are touring Atlanta area contact centers (including Autotrader.com, Delta, Convergent, and The Home Depot) and sitting in on breakout sessions covering a variety of topics ranging from technology to coaching.

The day will culminate with a welcome reception this evening in the Crystal Ballroom.

Can't join us this week in Atlanta, but want to follow all the action?

We'll be posting daily recaps, as well as live-blogging sessions. Be sure to check our blog daily, and follow the hashtag #CCDemo13 for updates throughout the event.

 

 



Topics: Strategy & Planning

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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