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Thought Leaders Tell All #7

By Erica Marois | Date Published: July 15, 2013 - Last Updated August 22, 2018 | Comments

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this seventh panel, ICMI's Justin Robbins moderates a discussion with Brian Fornuto of NewYork Life, Eric Blomgren of LifeLock, Leslie O'Flahavan of E-WRITE, Geoff Levy of Clearwire, and Ian Hunter of USAN.

Watch and learn as they discuss customer service lessons, the customer experience, multi-channels, and call center technology.

Check back next Monday for panel #8.

 

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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