Thought Leaders Tell All #7
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Thought Leaders Tell All #7

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this seventh panel, ICMI's Justin Robbins moderates a discussion with Brian Fornuto of NewYork Life, Eric Blomgren of LifeLock, Leslie O'Flahavan of E-WRITE, Geoff Levy of Clearwire, and Ian Hunter of USAN.

Watch and learn as they discuss customer service lessons, the customer experience, multi-channels, and call center technology.

Check back next Monday for panel #8.


Topics: Strategy & Planning, Learning & Development


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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