Was it good for you--Si or No?
Empowering contact center excellence for 30 years!

Was it good for you Si or No?

Every manager should pretend to be on the show Undercover Boss.  If your staff recognizes you, have a friend do it or hire someone to go through your entire process. I bought a chair this week. Love the chair but will probably never go back to the store – attack sales people, a too-long process, rude checkout staff, a toll free number that was not toll free that led to 4 more 800 numbers for delivery information, and a delivery that was 4 hours later than the ‘approximate’ time. Yes, this is an actual picture of the electronic survey I was given by the driver.

Have you ever bought your own product? Try it.


Dayna Steele, Chief Tipster at YourDailySuccessTip, Speaker, Author

On a stage speaking to and inspiring people since she was a teenager, Dayna Steele is the author of several books, including, 101 Ways to Rock Your World: Everyday Activities for Success Every Day,’ and ‘Rock to the Top: What I Learned about Success from the World’s Greatest Rock Stars. Dayna creates custom success strategies for individuals and companies with her Rock Star Principles of Success. Readers’ Digest magazine calls Dayna “one of the 35 people who inspire us,” AOL says she is “one of the foremost experts on career networking,” and Successful Meetings magazine calls her “a pep talk from the deejay booth.” Audiences consistently rate her as one of the best speakers they have ever seen.

Dayna is also the author of Your Daily Success Tip, a witty and informative piece of advice that is delivered directly to you every day. You can sign up here to start changing your life...one tip at a time.

Topics: Strategy & Planning, Learning & Development


More from Dayna Steele


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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