| Published: August 28, 2012 | Comments
What's in store for the contact center in the next five years? ICMI surveyed more than 500 contact center professionals to find out industry expectations for the future, including long and short-term goals, complexities, trends and industry game-changers. Here, we reveal the top five priorities today, and what changes are expected by 2017.
Please sign in to leave a comment. If you don't have an account you can register for free here.