Does the C-Suite "get" today's customer experience?
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Does the C-Suite "get" today's customer experience?

As customers, we all know that the customer experience plays a key factor in a brand's credibility and reputation. According to a recent survey by The Economist Intelligence Unit, not all C-level executives have gotten the memo yet, which means your organization may have an opportunity to put a real shine on your company's brand.

Read more about these stats, and the changing landscape of connecting with customers in this complimentary downloadable whitepaper, Getting Closer to the Customer.

 Does the C-Suite get Today's Customer Experience?



Topics: Strategy & Planning, Learning & Development

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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