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As 2010 draws to a close, we at ICMI have already been long at work planning for 2011!
In 2011, ICMI resolves to keep pushing the envelope on making the call center better -- a better place to work, a better conduit between customers and your business, a better-performing machine and a better-recognized and lauded partner in any organization.
We want to continue our work to elevate the contact center in the eyes of the customer, employees, and executives and management teams. To do that, we continue to expand our virtual live and on-demand classrooms, making it easier for you and your teams to learn more when the timing's right for you and without leaving your desks. We're also adding more ways for you to network with your peers and see new technologies -- in addition to ACCE, Training Symposiums and the Executive Summit, we're bringing back our very popular Call Center Demo. The consultants at ICMI continue to offer new ways for you to get what you need fast, such as WFM Advisor, Quality Advisor and our new Customer Management Operations Standards certification program.
Now, tell me what YOU'RE going to do in the New Year to make your contact center better?
Layne Holley is an award-winning journalist, and has spent more than 10 years as a business and technology writer and editor covering the people, processes and technologies in the contact center.