ICMI.com Monthly Top 5: May 2015
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ICMI.com Monthly Top 5: May 2015

May was quite an exciting month for us here at ICMI.  We hosted our largest Contact Center Expo and Conference of all time, released a revealing video on the current state of contact centers, and shared a wealth of content to help contact centers better serve customers through social media.

Below you'll find our roundup of May's top five moments on icmi.com.  Watch as we countodown the top 5, and be sure the click the links below for some great reading (and watching) material that you might have missed last month.

Check back next month for another edition of the Icmi.com Monthly Top 5!

 

Article: 7 Deadly Sins of Social Customer Service by Karin Hurt
http://ubm.io/1L1IeT8

VideoContact Centers in a Connected World
http://ubm.io/1dKarmx

Article: The Lost Art of Asking Questions by Jim Rembach
http://ubm.io/1JTKSMf

Webinar: The Top 3 Tips to Becoming a Profit Center
http://ubm.io/1A5A1XI

Article: 5 Keys to Getting Social Service Right by Brad Cleveland
http://ubm.io/1Hy6856



Topics: Social Media, Customer Experience

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James Rembach — 7:41AM on Jun 5, 2015

Erica and Justin,

Thanks for the inclusion in your Monthly Top 5. I appreciate your work and I am grateful.

Jim

James Rembach — 8:24AM on Jun 5, 2015

Erica and Justin,

Thanks for the inclusion in your Monthly Top 5. I appreciate your work and I am grateful.

Jim

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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