#ICMIchat Recap: Determining Which Channels to Use for Social Customer Service
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Determining Which Channels to Use for Social Customer Service

During the month of May ICMI is devoting all it's resources to social media customer service.  Gone are the days when social was considered an emerging channel.  Social is here to stay, and whether you like it or not, your customers are using it for support.

This begs the question: which social channels are brands using to offer support, and which channels do customers prefer.

Our #ICMIchat participants this week had a spirited discussion around the current state of social media customer service and what must improve for the future.  Read the recap below to see how other contact center are approaching social customer care.  Weigh-in with your opinions below.  Tell us which social networks your contact center uses to support customers.

Join us again next week (Tuesday at 1:00 EST) as Neal Topf leads a chat on Favorite Social Media Management Tools.  Just follow and use #ICMIchat on Twitter to participate in the conversation.



Topics: Social Media

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls