#CCExpo14: Thought Leadership Panel Social Media
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#CCExpo14 Thought Leadership Panel: Social Media

What's next for social media and the contact center?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists share their advice for successful social customer care.  Watch and learn how your contact center can master social.

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Topics: Social Media

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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