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#ICMIchat Recap: Social Customer Care

By Erica Marois | Date Published: May 15, 2014 - Last Updated August 22, 2018 | Comments

Does your company formally offer social media customer care?  If the answer is "no" you're not alone.  Recent ICMI and Five9 research revealed that only 40% of companies offer formal social support.

Why is this the case?  Our #ICMIchat this week explored the barriers to implementing successful social support in the contact center, and also shed light on some of the many benefits.

Is 2014 the year for social in your contact center?  Be sure the read the recap below for a lively and engaging discussion packed with many tips for implementing social support.

You can also download a complimentary social playbook here!

Join us again next Tuesday at 1pm ET for another #ICMIchat.  Our topic: Best Practices for Optimizing Multichannel Support.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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