#ICMIchat Recap: Social Customer Care
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#ICMIchat Recap: Social Customer Care

Does your company formally offer social media customer care?  If the answer is "no" you're not alone.  Recent ICMI and Five9 research revealed that only 40% of companies offer formal social support.

Why is this the case?  Our #ICMIchat this week explored the barriers to implementing successful social support in the contact center, and also shed light on some of the many benefits.

Is 2014 the year for social in your contact center?  Be sure the read the recap below for a lively and engaging discussion packed with many tips for implementing social support.

You can also download a complimentary social playbook here!

Join us again next Tuesday at 1pm ET for another #ICMIchat.  Our topic: Best Practices for Optimizing Multichannel Support.



Topics: Social Media

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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