The Reality of Social Customer Service

Social media is here to stay and it’s changing the way customers choose to communicate with businesses.  That’s why we’re devoting our editorial calendar for this month to social media support.

We’ll take a look at the reality of social and customer service, offer guidance for setting up your “social center” for success, share advice on optimizing social in the contact center, and explore some of the secrets of successfully supporting social.

And in keeping with this social theme for the month, we’re kicking off a brand new tweet chat series! 

Join us tomorrow (Tuesday, February 4th) at 1pm ET as we discuss the current reality of social and customer service.  Just use the hashtag #ICMIchat to join the conversation.

I’ll be leading the past-faced, hour-long discussion which is sure to be interactive and informative. Network with industry peers, share your expertise, and learn more about how social media is impacting the world of customer service.

Be sure to head over to our LinkedIn group for a sneak peek at the questions we’ll cover.  You can also join our Twub.

Let’s be social!  If you’re new to tweet chats or not sure how to participate, feel free to send me an email: [email protected]  I’d be happy to help!

More Resources:

• Webinar: 5 Steps to Superior Social Customer Service
  
• ICMI Contact Center Symposiums: Nashville Symposiusm Training Courses
  
• Virtual Course:Contact Center Basics: An Agent's Role in Contact Center Success
  
• Educast: Agents CAN Provide the Effortless Customer Experience