Technology in 10: Going Social in the Contact Center
Empowering contact center excellence for 30 years!

Technology in 10: Going Social in the Contact Center

ICMI research shows that customers want social customer support, but contact centers still lag behind in implementing the channel.  Is this due to fear, lack of proper technology, or both?

In this video, Ian Hunter of USAN shares his thoughts on going social in the contact center. He also offers guidance for dealing with customer complaints in the channel, and gives us a sneak peek of the new technology USAN will showcase at Contact Center Expo and Conference in May.

Watch and learn best practices for going social in the contact center.

More Resources



Topics: Social Media

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
More Polls