#ICMIchat Recap: The Reality of Social Customer Support
Empowering contact center excellence for 30 years!

#ICMIchat Recap: The Reality of Social Customer Support

On Tuesday, ICMI kicked off the first tweet chat of the #ICMIchat series.  The topic was the reality of social customer support, and the discussion was fast, smart and lively.  If you missed it, or just want a recap, check out some of the highlights below.  Join us next week, Tuesday, February 11 at 1pm ET for the next chat in the series.  Sarah Stealey Reed will lead a discussion on setting your “social center” up for success.  Head over to our LinkedIn group for more information!


More Resources



More from Erica Strother Marois


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls