What Are We Using All This Data For?
Empowering contact center excellence for 30 years!

What Are We Using All This Data For?

This year ICMI partnered with Whitepages PRO to launch the "Actionable Results: Using Big Data in the Contact Center" survey. The intent was to provide contact center professionals with the materials they need to improve customer service, experiences and engagaement by using big data correctly and managing it most efficiently.

What did we learn about how contact centers are using data? This infographic shares some of our research findings.

For more information, purchase the complete research and best practices report: " A WOW CUSTOMER JOURNEY! Actionable Data in Today's Multichannel Contact Center. " You can also access the accompanying complimentary whitepaper, webinar, and educast.



Topics: Site Operations, Metrics

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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