What Are We Using All This Data For?
Empowering contact center excellence for 30 years!

What Are We Using All This Data For?

This year ICMI partnered with Whitepages PRO to launch the "Actionable Results: Using Big Data in the Contact Center" survey. The intent was to provide contact center professionals with the materials they need to improve customer service, experiences and engagaement by using big data correctly and managing it most efficiently.

What did we learn about how contact centers are using data? This infographic shares some of our research findings.

For more information, purchase the complete research and best practices report: " A WOW CUSTOMER JOURNEY! Actionable Data in Today's Multichannel Contact Center. " You can also access the accompanying complimentary whitepaper, webinar, and educast.



Topics: Site Operations, Metrics

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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