What Are We Using All This Data For?
Empowering contact center excellence for 30 years!

What Are We Using All This Data For?

This year ICMI partnered with Whitepages PRO to launch the "Actionable Results: Using Big Data in the Contact Center" survey. The intent was to provide contact center professionals with the materials they need to improve customer service, experiences and engagaement by using big data correctly and managing it most efficiently.

What did we learn about how contact centers are using data? This infographic shares some of our research findings.

For more information, purchase the complete research and best practices report: " A WOW CUSTOMER JOURNEY! Actionable Data in Today's Multichannel Contact Center. " You can also access the accompanying complimentary whitepaper, webinar, and educast.



Topics: Site Operations, Metrics

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
More Polls