The Importance of Diverse Call Centers
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The Importance of Diverse Call Centers

Early last month we did a quick poll asking how many of you belong to call centers whose members span multiple generations. A resounding majority of you (93%) said yes. 6% said you were working on building on a more diverse staff. Only 1% said you’ve tried but couldn’t make it work. None of you dismissed it outright.
 
It’s obvious that a diverse staff has benefits to the call center organization. Having members from multiple generations add to the organizations culture, as well as add to the customer experience where the company customers also spans multiple generations.
 
What we’d love to know is how does a diverse staff add value to YOUR organization specifically. How does diversity add to your organization’s culture? How does it add to your customers’ experiences? Share it with us here.



Topics: Site Operations, People Management

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls