South Carolina Contact Center to Add 100 New Jobs |
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South Carolina Contact Center to Add 100 New Jobs

While many companies have struggled in the present economy, Cross Country Home Services, Inc. (CCHS) has thrived. The Ft. Lauderdale company, which provides home warranties, home service plans, and homeowner emergency assistance programs on behalf of various clients, plans to hire 100 new employees at its Anderson, South Carolina customer care facility.

Since the Anderson facility’s opening in May 2008, CCHS has already hired more than 200 employees to work there. Due to the center’s rapid growth, an additional 100 workers will join the Anderson center throughout 2011.

These new hires can expect to take part in CCHS’s extensive training program. In 2010 alone, the company’s new and seasoned customer service agents, service authorizers and retention/sales specialist underwent a combined total of about 40,000 hours of training.

Indeed, Joseph Incandela, CEO of CCHS, credits the success of the Anderson customer care facility to the employees. “We give our talented, dedicated employees in Anderson credit for helping to fuel Cross Country's significant growth over the past year," he said.

And the town of Anderson seems just as happy to have CCHS in the neighborhood. “Cross Country Home Services has done more than just bring hundreds of jobs to our area,” said Anderson Mayor Terrence Roberts. “They have also proven to be a force for good in our community by contributing to a number of local charities at a time when so many people were hurting.”

Topics: Site Operations, Global Service Delivery, Workforce Management, People Management


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
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