ICMI.com Monthly Top 5: September 2015
Empowering contact center excellence for 30 years!

ICMI.com Monthly Top 5: September 2015

In this edition of the ICMI.com Monthly Top 5, we share our five most popular contact center resources from September.  From the launch of our awards submission process, to brand new research and articles, it was an exciting month! Watch the video below to find out which resources made the list this time.

Want to see your content featured in a future Top 5 video? Contact Erica (estrother@icmi.com) to learn more about contributing guest content to ICMI.

 

 



Topics: Customer Experience

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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