Searching for Self-Service: Improving the Way Customers Help Themselves Online
Empowering contact center excellence for 30 years!

Searching for Self-Service: Improving the Way Customers Help Themselves Online

This infographic originally appeared on the Zendesk blog .

Studies tell us that more and more customers prefer self-service over contacting a support agent; and as our infographic illustrates, a whopping 91% say they would use a knowledge base if it met their needs. This is great news for businesses; self-service is the fastest and most cost-effective way to customer support.

Searching for Self-Service

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Topics: Self-Service

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