Searching for Self-Service: Improving the Way Customers Help Themselves Online
Empowering contact center excellence for 30 years!

Searching for Self-Service: Improving the Way Customers Help Themselves Online

This infographic originally appeared on the Zendesk blog .

Studies tell us that more and more customers prefer self-service over contacting a support agent; and as our infographic illustrates, a whopping 91% say they would use a knowledge base if it met their needs. This is great news for businesses; self-service is the fastest and most cost-effective way to customer support.

Searching for Self-Service

More Resources



Topics: Self-Service

Related

More from Suzanne Barnecut

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls