Dynamic Applications: Why Software Defined Organizations are on Their Way Out
Empowering contact center excellence for 30 years!

Dynamic Applications: Why Software Defined Organizations are on Their Way Out

Our lives have become dictated by the latest technologies, with providers offering us solutions and applications that we never knew we needed.  As a result, our corporate models have mimicked the convenience and pace at which we live our day-to-day lives to match how we conduct business. In a world that’s become increasingly mobile, the changing workforce requires faster, more agile software.

An industry shift has noted that the software-defined organization is quickly becoming extinct. Now more than ever, software must be nimble, flexible and dynamic enough to meet the rapid transformation of businesses within every industry, from retail to manufacturing, banking and beyond. Speed and agility are no longer luxuries but must-haves in a fast-paced business environment filled with a new generation of workers who demand flexibility. Even the hardware that used to “keep the lights on” is being transformed into software – running instead on virtual environments that allow constant modification with little downtime. Companies that remain outdated and stick with monolithic transactional systems are slating themselves into catastrophic customer service mishaps and will find themselves a step behind not only the industry, but their competitors.
If you don’t want to find yourself behind the curve, make sure to do the following:

  • Stay on the pulse of what users want and need.
  • Put the control in the hands of the user.
  • Avoid rolling out large-scale, expensive and time-consuming IT implementations.

Easier said than done? Not at all. The solution lies within dynamic applications, or applications that are built for change by automation and managed business processes, a way enterprises will define and differentiate themselves from their competitors. These applications, while an extension of traditional BPM practices, enable enterprises in every industry to streamline business processes to deliver top-notch results and ultimately do more with less. As businesses respond to external or internal changes, processes must be adapted to support the new operating models. This means providing solutions that fit the needs of your users in a timely fashion, a benefit of shorter development cycles that come from low-code applications.

Our current business models teach us that we need to be constantly improving solutions and technologies to better fit the needs of our customers. While this mind set has worked in the past, organizations across industries need to realize that focus must now shift from improvement to innovation. Change is occurring faster than traditional networks and technologies can adapt to—therefore, organizations must to be one step ahead of the latest and greatest advancements in technologies if they truly want to be competitive, and dynamic applications can help them achieve this goal.

More Resources

Topics: Self-Service, Technology


Recent Articles


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls