Customer Experience Management Hot Buttons Survey and get a Starbucks gift card
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Take the Research Survey: Customer Experience Management “Hot Buttons”

The first 200 people to complete the survey between Sept 17-Sept 30 will receive a $5 Starbucks Gift Card.


The objective of the research study, Customer Experience Management "Hot Buttons" is to determine the community’s opinions, intentions, usage, and goals around Customer Experience Management (CEM) and the contact center.

As contact center professionals, we all know the importance of the customer experience. But how does Customer Experience Management (CEM) differ across our industries? Do the emerging channels impact some verticals more than others? And what about security and regulation compliance in the multichannel center? How do processes, positions and technology evolve in order to better manage teh customer experience in this ever-connected world?

Your input is needed to help the contact center community better understand how contact different industries are using human capital and technology to provide Customer Experience Management (CEM).

This survey should take no more than 20 minutes to complete.

This is an anonymous survey; individual responses will remain confidential and will not be shared or stored. Sponsors do not have access to individual survey data. See Contest Details.

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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