Is your call center focused on contact center costs while meeting customer experience goals? How well are you doing it? ICMI has launched our Balancing Contact Center Efficiency with the Customer Experience research survey to lay it all out. Your input, along with that of hundreds of other call center professionals will help illustrate how the industry is performing against this obstacle.
The shared results will allow businesses to determine whether their investments in self-service offerings are paying off and how they can better position themselves in the market.
TWO CHANCES TO WIN!
Winners will be notified by phone or email and be announced in
Call Center Insider
. See contest rules.
The final report is estimated to be available in spring 2011. ICMI will automatially share a summary of the final results with all participants who complete the research survey. Additionally, once available, the full report will be offered to parcipants for (50%) off the regular price.
This research initiative is sponsored by enterprise communications systems global leader, Avaya.
Please note: The sponsor does not have access to individual survey responses, including names and contact information, nor will these be shared with the sponsor.
