Bilingual/Multilingual Support

Options for Multi-Lingual Customer Base

Dec 28, 2007(0)

How do you service multi-lingual customers? Do you staff to handle, use third party translators, etc.? -- Kathy

Bilingual/Multilingual Support

Translating Calls and Emails

Dec 19, 2005(0)

We are currently translating our materials into various languages which is generating callers that do not speak English. Does anyone use or have knowledge of a translation service that can assist us in translating contact center calls or emails? -- Tina Cockman, Center for Creative Leadership

Bilingual/Multilingual Support

Telephone Interpreter Outsourcing

Feb 01, 2002(0)

I would like to get some feedback on outsourcing to a third-party interpreter for different languages. Do you find it cost efficient? What about customer satisfaction? -- Gena Robles

See, also, related QueueTips topics:

Language Line Services

Bilingual/Multilingual Support

Bilingual Pay Differential

Jan 01, 2002(0)

We are reviewing our wage and salary schedule for customer service representatives here at Palm Coast Data. Do you have any research on Spanish-English pay differential? We are located in the Jacksonville, Daytona, Orlando area of Florida. -- Greg Inguagiato, Palm Coast Data

Bilingual/Multilingual Support