Balancing Duties as a Contact Center Supervisor

Answers

• Rose Polchin Posted at 7:29AM on Dec 19, 2011

  This is a great question. I would recommend that the first step would be to have your supervisors to do a time tracking exercise. It is always amazing to see "where does my time go?" This is especially enlightening when you have multiple supervisors with similar duties...Often after this exercise,while you might expect the lists of time breakdowns to be very similar they are remarkably different. What I've found is that some supervisors have a real knack for geting creative and managing their time effectively whereas others would benefit from some time management assistance. This process can "illuminate" those areas and also some best practices...and best practices are always best when they come from your own center!