Feb 08, 2010
I am preparing to write a technology manipulation policy and am reaching out to our community to see if anyone has written a solid one already that I may review for best practices. I have written these before, but I've never seen anyone elses.
At my new company, I have inherited a team of agents that know every "trick" in the book. Though I don't want to be too specific in the document, I want to make sure I am inclusive enough to take "honor" out of the equation. (That is before I term them for integrity issues and hire a new team!)
Thanks so much!
Kristy
Phone Manipulation
ACD Tricks
Technology manipulation
Cheating
– Kristy Powers
