Planned and Unplanned Shrinkage

Answers

• Maggie Klenke Posted at 12:00AM on May 3, 2010

  The best practice for shrinkage is to measure your actual losses and use that for your planning. You may have goals that would reduce these numbers and move more of the unplanned into planned. But it is important to be honest with yourselves and use the actual experience in your planning for schedules. If you do use your goals (usually lower than actual by as much as 10%), you will be understaffed and will have to scramble intraday to make service goals. That being said, the North American averages are between 25%-35% shrinkage, with higher rates in technical support operations and those with mixed media requirements.