Oct 06, 2008
We have started up a call centre less than 6 months ago. We are still fresh and new and planning to start with guidelines for training and call monitoring for agents. We have 60+ agents and increasing from month to month. I don't know where can I find some materials to recommend in order to conduct and implement on training and QA score guideline. Maybe you folks could help me on this as i need it urgently.
-- Roymox, Telecommunication
– Roymox
