Oct 20, 2008
Editor's Note: This isn't from the call center sector, but this poster has identified the call center's superior knowledgebase on staffing, so help him out if you can.
One of my friends works a company in the industrial cleaning sector. They produce a line of industrial cleaning products and also have teams of cleaners who service and clean offices. They have been increasingly successful in recent years because the cleaning products they produce and sell are environmentally friendly and moderately priced.
Due to the success of the product line, they have decided to maintain the current number of service contracts but not to “grow the business”. That means that they will not renegotiate service contracts coming up for renewal. 30 contracts will be up in 6 months and the other 20 will expire in one year. Clients have been told that contracts will not be renewed and have decided to stay with Clipper until the end of their contracts. The employee demographics are as follows:
5 Account Managers whose job was to go after new business and take care of existing clients – 20% turnover in this group
150 Cleaners who work mainly at night. The turnover rate is 25%.
10 Supervisors who manage the cleaning teams – 10% turnover
1.Now he wants to Calculate staffing levels for the coming year for the Service Group and also
2.Forecast the staffing requirements for the next year and calculate the numbers.
Cna someone help in how to calculate the staffing level and forecast the requirements.Thanks
–
